Only orders that have not yet shipped can be cancelled. If you received a tracking number via email – you cannot cancel or modify the order, your order has been marked as shipped.
Please DO NOT send an email with cancellation requests as time sensitive items cannot be processed quickly by email. Please contact our customer service line 888-505-8515 ext XXX to cancel the order immediately. Any representative can assist you. If you need to change your order because you entered the wrong address you must call us immediately at 888-505-8515 ext XXX
This can only be done if your order is still processing or unfulfilled. If your order is fulfilled quickly which can happen, we are not able to make modifications to your order after the order is marked as fulfilled.
Please DO NOT send an email with change requests as time sensitive items cannot be processed quickly by email. Please call our customer service line Monday - Friday 8:00am to 5:00pm PST
What is your return policy?
- To qualify for a return, you must email firstname.lastname@example.org within 14 days of receiving the order. At MODELROCK we value our clients’ satisfaction and provide a quality product. In order for us to continue and maintain a high level of customer service coupled with exquisite products we ask that you please include the reason for return as well as the original order number in your email.
- Unfortunately we do NOT accept exchanges. If you are unsatisfied with your item(s), please return the item(s) to the following address within 14 days of receiving. Products must be in their original and respective packaging. As soon as we receive the package, we will process a refund. You can than process a new order for the items that you would like.
- All item/s must be in their original and respective packaging.
- Emptied or refilled item/s will not qualify for any refund.
- Please mail qualifying item/s to:
Riverplate Inc. ℅ Vennah Made 8200 Remmet Ave. Canoga Park, CA 91304
*Note: MODELROCK is not responsible for any shipping fees, including return shipping fees. MODELROCK is not responsible for lost or untraceable return shipments. We recommend mailing your return using a carrier that offers tracking services.
- Once the item/s for return are received and reviewed, you will be emailed. We will issue you a refund for the amount of the purchase excluding shipping.
- Sale items are FINAL SALE , no returns and or exchanges.
All shipping is currently being handled through the United States Postal Service and FedEx services.
All international shipping rates will be calculated at time of checkout.
USPS (United States Postal Service) offers tracking on these items and an email link will be sent when your order is processed and shipped.
We are not responsible for lost or stolen shipments and insurance is available through USPS.
All Orders will be processed and shipped within 1-2 Business Days.